ISO 9001:2008
ISO 9001:2008

Terms of use

Terms of use

                              

This web site is provided by KTEL ARGOLIDAS S. A.. Before using this website, you are advised to read the following terms, as use requires unconditional acceptance of these terms. By using this website you signify your consent to these terms of use regarding legislation on privacy. Find out more about our company policy under the paragraph "Privacy".

KTEL ARGOLIDAS S. A. reserves the right to modify the following terms at any time without prior notice. In each case the new terms apply by posting them on this website. The access and use after publication of the new conditions signifies their unconditional acceptance. These terms should not be confused with the terms of contract of carriage, which govern transfer and any additional services, and relate exclusively to the use of our website.

Any dispute arising under these terms, including those relating to the interpretation, is subject to Greek law and shall be resolved in the courts of Nafplio, Greece.

                                   

Privacy Statement

                                    

KTEL ARGOLIDAS S. A. respects your privacy and we guarantee that we make every reasonable effort to protect them. The processing of such data is always within the framework of existing legislation (Laws 2472/1997 and 3471/2006). We only collect personal data that you allow us, as each time you submit information, you are presumed to accept its collection and processing. The security of your data is our continuing goal, and we use the latest technology to offer security in your online business with us.

Furthermore, during your visit to our web site, some information are stored, such as the IP address of your provider, the website from which you arrived on our site, and date and duration of your visit. We clarify that these items are not linked to your personal data and are used to better serve you by improving our web site.

When making your e-ticket purchase, we will save necessary information for your issue contract, i.e. your personal data, name, email address, identity card or card number for a reduced ticket (student ID, large family card, etc.).

With the help of cookies, small temporary or permanent files, certain information are stored on your computer when browsing, that is not related to your personal data or used to determine your identity, but offer better navigation and viewing information based on your preferences. It is in your discretion to store or delete these files, but unfortunately, any deletion will probably limit the navigation options and use of the site.

KTEL ARGOLIDAS S. A. does not sell or rent personal information to third parties. Any transfer of data to a third party only occurs where the law permits or imposes. Additionally, we are making every reasonable effort to prevent any unlawful or unauthorized processing of your data by third parties.

The policy of protection of personal data of our Company, as described herein, is widely applicable and also complementary applied to each specific regulation of the Company and/or transfer contract terms and/or conditions of use for this website and/or conditions for any special programs and services. The Company reserves the right to modify these terms at any time without prior notice, but always in accordance to the safety of your personal data.

                                

Copyright

                                

This website is for personal use only and confers no further rights to the user, who acknowledges that the signs, logos and all intellectual or industrial property rights over the content belongs to KTEL ARGOLIDAS S. A. and its licensors, therefore the user cannot copy, reproduce, modify, sell or in any way derive commercial benefit from the contents of this website without the written consent of KTEL ARGOLIDAS S. A., subject to any contrasting current legislation.

                                  

Limitation of Liability

                                         

KTEL ARGOLIDAS S. A. does not guarantee the accuracy or reliability of the information contained herein, whether it is text or pictures or any other type of information, regardless of the person that registered it, and is not responsible for any damage or loss, consequential or otherwise, that may be caused or triggered by the use of this website or access to it, including cases such as damage caused by inaccurate data or information as described above. The disclaim of KTEL ARGOLIDAS S. A., that the user is presumed to have accepted unconditionally with the use of this website, does not extend to cases of death or body injury by willful misconduct or gross negligence.

                                

Linking to other websites

                                     

This site may be provided with links to third party web sites whose content and, in particular, any services, products and information provided, are not controlled by ARGOLIDA AE KTEL and for which is not responsible in any way. The user acknowledges that access to third party websites and the further use of these websites is at his own sole responsibility.

                                       

Terms

                                     

Only passengers who present a valid ticket are entitled to transport. In the case of an e-ticket, this means you have to submit a validly issued e-ticket.

.The ticket is subject of value therefore the passenger must keep it clean and in good shape, any damages or changes on the ticket not done by our company’s employees, makes it invalid.

.The passenger MUST carry his e-ticket along the trip and MUST show it to the control employee or the driver when asked.

.The passenger must be at the departure point at least fifteen minutes (15mn) before departure time.

.After the bus departure, the ticket is not valid.

.The passenger MUST have an official identification such as ID, passport, etc.

For the Tickets with discount, the passenger must show the proof of rebate (student cards (valid only for students of Greek universities), disability card, etc.). Passenger not showing there proof document will have to pay the additional cost of the full price ticket.

                                       

Luggage transportation

                                               

Passenger’s luggage is transported FREE of charge but under the responsibility of the passenger.

The employees of our Company (the publisher, the loader, the driver, the controller) are unable to know the luggage holders and bear no responsibility if they are picked up by the wrong person or if they are lost.

The local police is responsible for the loss of items (personal items, luggage etc.) during boarding or disembarking. In this case, in cooperation with our employees you must contact the local authorities.

Don’t overlook the importance of placing properly completed luggage tags on all of your bags. Filled out with accurate information, tags can be a lifesaver for your belongings. Tagged luggage can be quickly identified if lost or stolen. You can get luggage tags from the ticket office.

When carrying fragile objects or items of big value, please inform our employees so that they can store them in a special luggage compartment.

Transports of animals is prohibited, except animals accompanying handicapped people or small pets, and are moved only in suitable for this purpose means.

The carrying of flammable and explosive materials is prohibited.

                                  

Minor passengers

                               

The transportation of children up to six (6) years old, without an adult accompanying them is prohibited. The person accompanying these children is responsible for their safe transport and can take with the child a passenger seat located behind another seat.

Regarding children aged from six (6) to fifteen (15) years, they are allowed to use a single and backrest seat, as long as it is behind the seat of another passenger.

                                  

Cancellation or ticket change

                                          

70% of the fare is returned to the passenger in case he/she cancels the reservation on a long-distance route, 8 hours minimum before departure, or 50% if cancelation of booking is made within 8 hours before departure time. 

The ticket can be modificated regarding the time and day of departure can be changed (not valid for the e-ticket) , one way ticket can be transferred to a different person, in case of the return ticket, if it’s used by a different person from the one that used it for the departure, the person using the return ticket has to pay to KTEL ARGOLIDAS the difference of the price of the full price two one way tickets.

There will be no money refund for return tickets if they were used for one route.

Any changes on the ticket (cancellation, change of passenger, change of the time and day of departure, etc.) must be validated only by the company employee.

There will be no change of day and time of departure on the e-tickets.

                                    

Lost luggage compensation

                                     

KTEL ARGOLIDAS S. A. assumes the responsibility of the proper operation of the routes.

The itineraries in this website are subject of change with no previous warnings as the weather conditions, strikes and many other factors can effect the correct operation

of the routes. KTEL ARGOLIDAS S. A. is not responsible for the consequences of the delays due to the reasons mentioned previously. In that case, the passenger can either cancel his ticket or use it for the next route with the help of our employees.

                                        

KTEL ARGOLIDAS S. A. Compensates the passenger in the following cases:

                                         

For luggage lost due to carrier liability, with a minimum amount of compensation of 30 €.

                                            

Loss of unaccompanied small packages, with minimum amount of compensation 15 €.

                                              

For not picking up the passenger (by fault of the transport operator) from a starting point or a predetermined stop, three times the value of the ticket.

                                        

Secure Transactions

                                 

Credit card transactions are conducted electronically in real time between the Buyer and owner of the card by Alpha Bank, which handles the transaction for KTEL ARGOLIDAS S. A. based on a contract kept by two sides.

                                           

In the whole process of the transaction, KTEL ARGOLIDAS S. A. has no involvement, nor ever gets any information relating to the credit cards. KTEL ARGOLIDAS S. A. just consents to the bank on the transaction value and only.

                                          

In the case that the buyer making the transaction is not the same person as the cardholder, KTEL ARGOLIDAS S. A. assumes no responsibility, nor is obliged to issue a refund.

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