Terms of ticket use
- Only passengers who present a valid ticket are entitled to transportation.
Please check the schedule, the date, the time and price when purchasing your ticket
- The ticket is a valuable item and therefore the passenger is responsible for its safekeeping and careful handping. A ticket that has been altered or modified in any way and if the modification was not made by our Company’s employees, is not valid. A ticket that has been destroyed, either partially or completely, or a ticket that does not contain the necessary updates is not valid. In the event that the ticket is lost, it cannot be reissued.
- The ticket can only be used for the route stated on it, which includes the place and time of departure and the destination. The fare paid corresponds to the transportation explicitly stated on the ticket.
- Passengers are obliged to carry the ticket with them during the journey and to show it to the driver or the inspector whenever requested to do so.
- When a ticket is purchased with a discount, passengers are required to have with them the proof of the discount, such as a student card (valid only for students of Greek universities), etc. and to present it whenever requested. If they do not have the appropriate proof of the discount with them, they must pay the remaining amount of the difference between the value of the full ticket and the purchased ticket.
- When purchasing a ticket with an open return date, you are required, prior to departure, to visit our website “www.ktelargolida.gr” and specify the date and time of your return trip or visit the ticket office to validate the ticket.
- In case you validate the ticket and want to change the transfer time and date you specified, you have the right to do so once (1) and with a transfer deadline of ninety (90) days from the date of purchase of the ticket.
- The round-trip ticket can only be used by the person whose name is stated on the ticket.
To travel, the ticket must indicate the date and time of the scheduled trip.
Please be at the departure point fifteen (15) minutes before the scheduled departure time and at intermediate stops at least three (3) minutes before the estimated arrival time.
Transit and arrival times may vary due to traffic, weather, or other conditions.
After the bus departs, the ticket is invalidated.
Ticket Change or Cancellation
A change to the time and date of transfer indicated on the ticket can only be made before the scheduled departure time. Up to two (2) changes can be made with a final transfer date of sixty (60) days from the date of ticket purchase.
Ticket cancellation can only be made before the scheduled departure time. If a passenger cancels their ticket on an intercity route at least eight(8) hours before departure, they are entitled to a refund of 70% of the ticket price. If the reservation is cancelled within eight(8) hours of departure, the passenger is entitled to a refund of 50% of the ticket price.
Round-trip tickets cannot be cancelled once they have been used for departure.
The ticket can be modified regarding the time and date of the route or transferred to other persons, with the corresponding refund for transfers of regular tickets to persons entitled to redused price tickets for the return of the corresponding money or vice versa. In the case that the return ticket has been used for departure, it is not transferable.
In any case of ticket modification (cancellation of the ticket, change of passenger, change of time or date of the route), it must be carried out either through the platform of the electronic ticket or by a competent employee of KTEL ARGOLIDAS S. A..
Cancellation or ticket changes can only be made at the ticket offices. No cancellations or ticket changes can be made by phone.
Minors as passengers
Transportation of children under six (6) years of age without an accompanying person is prohibited. The accompanying person is responsible for the safe transportation of the child and occupies seat, with the child, behind another seat.
Transportation of animals
The transportation of animals is allowed on specific routes and in accordance with the applicable legislation.
Luggage Policy
Each passenger is entitled to carry up to two (2) pieces of luggage FREE OF CHARGE, but at their own risk.
To ensure faster identification of your luggage and avoid any inconvenience, please attach your contact details or a distinctive mark to your bags. Special luggage tags are available at our agencies, which you can fill out and attach to the luggage handles.
The Company’s personnel (ticket agents, loaders, drivers, inspectors) are not in a position to know the owners of each piece of luggage. Therefore, the Company bears no responsibility for any loss or luggage collection by an unauthorized person during the journey, boarding, or disembarking. In such an event, please notify the local police authorities immediately, in cooperation with our staff.
If you are carrying fragile items or valuables, please inform our staff so they can be placed in the designated area of the bus.
The transport of flammable and explosive materials is strictly prohibited.
Compensation Case
KTEL ARGOLIDAS S. A. undertakes the obligation to make every possible effort for the correct execution of the itineraries. The itineraries presented on this website may change without any warning and cannot be guaranteed due to weather conditions, strikes and many other factors that may affect the operation. KTEL ARGOLIDAS S. A. is not responsible for any resulting or other consequences arising from the above information, even in cases where it has been duly informerd of such a possibility. In such a case, the passenger has the option to use their ticket for the canceled itinerary on the next available itineraries that the Company’s staff will indicate to them.
KTEL ARGOLIDAS S. A. is obliged to compensate consumers for the following cases:
For loss of luggage, for which the transport company is liable, the minimum compensation amount is 30€.
For loss of unaccompanied small items, the minimum compensation amount is 15€.
For failure to pick up a passenger by the transport company from the origin or predetermined stop, the passenger is entitled to receive an amount equal to triple the value of the ticket.
Secure Transactions
Credit card transactions are conducted electronically in real time between the Buyer and owner of the card by Alpha Bank, which handles the transaction for KTEL ARGOLIDAS S. A. based on a contract kept by two sides.
In the whole process of the transaction, KTEL ARGOLIDAS S. A. has no involvement, nor ever gets any information relating to the credit cards. KTEL ARGOLIDAS S. A. just consents to the bank on the transaction value and only.
In the case that the buyer making the transaction is not the same person as the cardholder, KTEL ARGOLIDAS S. A. assumes no responsibility, nor is obliged to issue a refund.